City of New Orleans Continues Hurricane Ida Relief Efforts

The City of New Orleans updated residents on Hurricane Ida response and recovery efforts. As residents learn of power restoration in their neighborhoods, and businesses start to reopen, City agencies and public safety officials continue to assess damages sustained during the storm and partner with organizations to offer residential resources.

Mayor Cantrell commended the tremendous efforts of volunteers, essential workers, donor organizations, business owners, residents, visitors, and elected officials from across the nation for their support and contributed resources to aid in the recovery New Orleans.

Recovery updates and remaining community resources are as follows:

City Hall Operations

• City Hall will reopen Thursday, Sept. 9, at 7 a.m.

Entergy New Orleans

• 83% power restored; expected to hit 90% by end of day today
• Percentage of damage assessments complete:100%

Storm Debris Removal

• Storm debris removal began Sept. 7
• Will include three citywide passes before completion
• Place storm-related debris curbside in the following categories:
  • Household Garbage: Bagged garbage, discarded food, paper, packaging. (Use City-issued trash cart when possible)
  • Construction Debris: Building materials, drywall, lumber, carpet, furniture, etc.
  • Unbagged Vegetative Debris: logs, leaves, tree branches, plants
  • Appliances: Doors must be sealed/secured
  • Do not block roadways or place debris near trees, poles, or fire hydrants

Department of Sanitation

• Sanitation contractors began regular trash collection late last week
• Residents are reminded to use the City-issued 95-gallon trash collection carts to dispose of refrigerated items and/or household waste
• All sanitation services in the French Quarter resumed this week
• Mechanical sweeping to the curb completed where possible

Return Transportation Assistance from State-Run Shelters

• The City is working with Entergy and our state partners to identify and transport residents back to New Orleans once their power has been restored
• Transportation from State-run shelters back to Orleans Parish will begin as early as tomorrow
• Residents currently in a State shelter, and whose homes are currently uninhabitable are encouraged to apply for FEMA assistance for the temporary sheltering program

Office of Safety & Permits

• The New Orleans Health Department (NOHD) initially assessed 32 senior living facilities
• 9 of the 32 facilities accessed determined uninhabitable; closed by NOHD
• Residents from these facilities were assisted and transported to state shelters 
• Office of Business and External Services has inspected all 32 facilities for any life-threatening issues and any additional violations and maintenance required for full compliance
• Additionally, other factors such as power restoration will be considered before residents can safely return
• Residents will be able to re-occupy these facilities once cited issues have been corrected, the facility is found compliant, and the State Fire Marshal completes their inspection
• Once these buildings are brought into compliance the property managers of each of the buildings will notify residents when they are able to return

Sewerage and Water Board of New Orleans (SWBNO)

• Sewer Pumping Stations | Sewer Treatment Plant
  • 5 out of 84 Sewer Pump Stations are not yet operational
  • SWBNO Networks Department is utilizing a fleet of vac trucks and flush trucks to pump out stations as they fill up and respond to back-ups
  • Closing bypass valves to divert all flow to the East Bank Wastewater Treatment Plant; treatment plant operations are beginning to normalize
• Drinking Water
  • Water Pressure and water quality are stable – Orleans Parish is NOT under a precautionary boil water advisory
  • SWBNO Water Plant in Algiers is supplying neighboring parishes with water via filling stations in partnership with the Louisiana Department of Health
• Call 52-WATER, if you are experiencing or see a sewage back up or have low or no water pressure, or visit swbno.org to report water and sewer emergencies

City Courts

• The Orleans Parish Civil District Court, First City Court, Second City Court, and Criminal District Court will remain closed until Sunday, Sept. 19; will resume normal operations on Monday, Sept. 20
• The Orleans Parish Juvenile Court, along with Municipal and Traffic Courts remain closed until further notice
• Cases scheduled to be heard during the closure will be rescheduled as soon as possible

New Orleans Police Department

• Citywide curfew has been lifted effective 6 a.m. Wednesday, Sept. 8
• The Louisiana National Guard and the Orleans Parish Sheriff’s Office continue to support NOPD in securing the City

New Orleans Public Schools

• The network of charter schools will reopen between Sept. 15-22
• This plan depends on continued power restoration and the availability of essential city services provided to returning families
• All schools will notify families of individual reopening dates by Friday, Sept. 10
• As schools reopen, COVID-19 safety will remain a top priority; students are encouraged to get tested before returning to school; testing programs at individual schools will be reinstituted

New Orleans Public Library (NOPL)- Additional Sites Opening

• The following libraries are now operational for computer/Wi-Fi access, phone charging stations, and air conditioning:

Thursday, Sept. 9

• Main Library (219 Loyola Avenue) from 9 a.m. – 5 p.m.
• City Archives & Special Collections will be open from 10 a.m. – 5 p.m.; contact the Archives with questions or for assistance at 504-596-2610 or email archivist@nolalibrary.org
• Algiers Regional Library (3014 Holiday Dr.) from 10 a.m. – 6 p.m.
• Central City Library (Allie Mae Williams Multi-Service Center, 2020 Jackson Ave., Suite 139) from 9 a.m. – 5 p.m.
• Children’s Resource Center Library (913 Napoleon Ave.) from 9 a.m. – 5 p.m.
• East New Orleans Regional Library (5641 Read Blvd.) from 9 a.m. – 5 p.m.
• Cita Dennis Hubbell (725 Pelican Ave.) from 9 a.m. – 5 p.m.
• Rosa F. Keller Library & Community Center (4300 S. Broad Ave.) from 9 a.m. – 5 p.m.
• Milton H. Latter Memorial Library (5120 St. Charles Ave.) from 9 a.m. – 5 p.m.
• Norman Mayer Library (3001 Gentilly Blvd.) from 9 a.m. – 5 p.m.
• Nora Navra Library (1902 St. Bernard Ave.) from 9 a.m. – 5 p.m.
• Robert E. Smith Library (6301 Canal Blvd.) from 10 a.m. – 6 p.m.

Friday, Sept. 10

• Main Library (219 Loyola Ave.) from 9 a.m. – 5 p.m.
  • City Archives & Special Collections will be open from 10 a.m. – 5 p.m.; contact the Archives with questions or for assistance at 504-596-2610 or email archivist@nolalibrary.org
• Algiers Regional Library (3014 Holiday Drive) from 10 a.m. – 5 p.m.
• Central City Library (Allie Mae Williams Multi-Service Center, 2020 Jackson Ave., Suite 139) from 9 a.m. – 5 p.m.
• Children’s Resource Center Library (913 Napoleon Ave.) from 9 a.m. – 5 p.m.
• East New Orleans Regional Library (5641 Read Blvd.) from 9 a.m. – 5 p.m.
• Cita Dennis Hubbell (725 Pelican Ave.) from 9 a.m. – 5 p.m.
• Rosa F. Keller Library & Community Center (4300 S. Broad Ave.) from 9 a.m. – 5 p.m.
• Milton H. Latter Memorial Library (5120 St. Charles Ave.) from 9 a.m. – 5 p.m.
• Norman Mayer Library (3001 Gentilly Blvd.) from 9 a.m. – 5 p.m.
• Nora Navra Library (1902 St. Bernard Ave.) from 9 a.m. – 5 p.m.
• Robert E. Smith Library (6301 Canal Blvd.) from 10 a.m. – 5 p.m.

Saturday, Sept. 11

• Algiers Regional Library (3014 Holiday Drive) from 10 a.m. – 5 p.m.
• Central City Library (Allie Mae Williams Multi-Service Center, 2020 Jackson Ave., Suite 139) from 9 a.m. – 5 p.m.
• Rosa F. Keller Library & Community Center (4300 S. Broad Ave.) from 10 a.m. – 5 p.m.
• Norman Mayer Library (3001 Gentilly Blvd.) from 10 a.m. – 5 p.m.
• Robert E. Smith Library (6301 Canal Blvd.) from 10 a.m. – 5 p.m.

Sunday, Sept. 12

• All New Orleans Public Library locations will be closed
• Residents must bring individual device chargers with them
• Plugs will be available on a first come, first served basis for an hour per person
• All other Library locations remain closed at this time
• As additional libraries open, information on hours of operation can be found on nolalibrary.org  and on Facebook, Instagram, and Twitter @nolalibrary

Community Resources & Assistance

Regional Transit Authority

• Hours of operation: 6 a.m. – 7:30 p.m.
• Modified Saturday Schedule
• All bus lines operating, including bus replacements for Canal and St. Charles Streetcar lines
• For more information, call RTA Rideline at 504-248-3900

PODs (MREs, water, ice):

• Operating from 8 a.m. to 6 p.m.
• Joe W. Brown Park (5475 Read Blvd.)
• Mahalia Jackson Auditorium (1451 Basin St.), ending Sept. 10
• Skelly Park (2515 Vespasian Blvd.)
• Wesley Barrow Stadium (6500 Press Drive), ending Sept. 10
• John P. Lyons Recreation Center (624 Louisiana Ave.), ending Sept. 10
• Dryades YMCA (2220 Oretha C. Oretha Castle Haley Blvd.)

Blue Tarp Distribution

• The U.S. Army Corp of Engineers is providing blue tarps for Orleans Parish residents who sustained roof damage
• Residents registered for the Blue Roof Program are reminded to beware of scammers
• Blue Roof representatives never solicit your participation, nor will they ask for Social Security, bank account numbers or any compensation for this service
• Visit Blue Roof Information (army.mil) for information on how to retrieve a blue tarp

City of New Orleans Gas Map

• Check out the map of open gas stations, compiled by the City of New Orleans at nola.gov/gasmap
• This information is self-reported by gas station owners & operators; map will be updated as additional information becomes available
• Visit nola.gov/gas and complete the form to add your operational business to the map

Additional State & Local Resources

Disability Hotline

• Residents with mobility issues or other disabilities who need additional support in the aftermath of Hurricane Ida can call the Disabilityand Disaster Hotline: 1 (800) 626-4959
• Operated by the Partnership for Inclusive Disaster Strategies for disaster-impacted disabled people
• Connects to resources on the ground
• Residents can also access the hotlineby calling 311

LCMC Drive Thru Vaccines and Assistance

• LCMC Health is hosting a free community drive-thru event on Thursday, Sept. 9, from 3 p.m. – 5 p.m. at West Jefferson Medical Center (Charles Odom Building, 5001 Westbank Expwy.
• Prepared meals, sno-balls and bottled water will be provided

Louisiana Department of Children & Family Services (DCFS) Family Reunification Hotline

• The Louisiana Department of Children and Family Services (DCFS) launched “Connect,” a way for families to locate loved ones who evacuated from Hurricane Idea to a state shelter
• Residents can call 225-342-2727 fill out a form at http://www.dcfs.louisiana.gov/form/dcfs-connect to locate loved ones who may be in state congregate shelters
• Individuals looking for loved ones evacuated from one of the following seven nursing homes should call 211, which is coordinating with LDH’s Office of Aging and Adult Services to connect families:
  • River Palms Nursing and Rehab, Orleans Parish
  • South Lafourche Nursing and Rehab, Lafourche Parish
  • Maison Orleans Healthcare Center, Orleans Parish
  • Park Place Healthcare Nursing Home, Jefferson Parish
  • West Jefferson Health Care Center, Jefferson Parish
  • Maison DeVille Nursing Home, Terrebonne Parish
  • Maison DeVille Nursing Home of Harvey, Jefferson Parish
• Call 1-800-755-5175 to reach Louisiana 211 from outside the state

McDonald's Hot Meal Distribution

• Local McDonald’s restaurant Owner/Operators and McDonald’s USA are serving thousands of free, hot meals to New Orleans residents
• Grab-and-go meals include cheeseburgers, French fries, apple slices and bottled water
• Meals will be prepared and distributed from the McDonald’s McRig, a full-sized tractor-trailer with a nearly complete McDonald’s kitchen from 10 a.m. to 2 p.m. Sept. 8 through Sept. 11