City of New Orleans Provides Updates on Hurricane Francine Impacts, Clean-Up and Recovery Information
NEW ORLEANS — The City of New Orleans today provided updates on public safety and recovery information in the aftermath of Hurricane Francine.
EMERGENCY AND NON-EMERGENCY RESPONSE
AT&T is still reporting an issue impacting AT&T home VOIP customers. AT&T home VOIP customers in the area who can’t connect to New Orleans 9-1-1 can reach a 911 operator by calling (504) 671-3600.
In response to the high volume of calls due to impacts of Hurricane Francine, 3-1-1 has extended its hours to Saturday and Sunday from 8:00 a.m. to 4:00 p.m.
Please call 3-1-1 to report downed trees, traffic light outages and street light outages.
DAMAGED HOMES AND BUSINESSES
There have been some reports of structural damage to homes and businesses. Those with damage are asked to report information and photos to the State of Louisiana online survey at damage.la.gov.
That information will help local, state and federal officials understand the level of damage in Orleans Parish, as well as across the state. Completion of this survey is not an application for or guarantee of assistance, nor does it initiate a claim to your insurance provider. Contact information will be used to provide information on resources available as well as how to apply for any assistance that may be available.
Please take the City’s Office of Economic Development Post-Hurricane Francine Survey for non-3-1-1 business needs and to facilitate the delivery of business resources. For businesses continuity insurance and other purposes, the City’s Mayoral Emergency Declaration can be viewed here.
HURRICANE FRANCINE CLEANUP HOTLINE
If you need assistance cleaning up damage from Hurricane Francine, call Crisis Cleanup at (800) 451-1954. You will be connected with volunteers from local relief organizations, community groups and faith communities who may be able to assist with muck out, debris, tarp and trees.
All services are free, but service is not guaranteed due to the overwhelming need. This hotline will remain open through Friday, Sept. 27. Learn more at www.crisiscleanup.org.
SERVICE RESTORATION UPDATES
Entergy anticipates having 90 percent of our customers restored with power by the end of today.
For more information, visit Entergy Storm Center - Stay informed and stay safety aware (entergynewsroom.com) or call 1-800-9OUTAGE (1-800-968-8243) to report downed power lines.
SEWERAGE AND WATER BOARD OF NEW ORLEANS SWBNO
The Sewerage and Water Board of New Orleans (SWBNO) has lifted the voluntary water conservation notice this morning as of Friday, Sept. 13 now that the utility's sewer system has adequate pumping capacity.
SWBNO contractors also installed temporary pumps, including one provided by the Army Corps of Engineers, at sewer pump station D, which serves Gentilly, Lakeview, St. Roch and parts of Mid-City. These combined efforts increased pumping capacity and relieved stress on SWBNO's sewer system. The utility will continue to use temporary pumps at sewer pump station D until a permanent solution is in place.
For real-time updates on SWBNO’s pumping and power status, visit swbno.org/Projects/PumpingandPower. SWBNO Emergency Hotline remains staffed and available 24/7. Customers can report leaks and other water-related emergencies by calling 52-WATER.
The New Orleans Regional Transit Authority (RTA) has announced that streetcar service is now fully restored.
RTA will continue to communicate service adjustments and other information at norta.com/francine, in real-time via its Le Pass app.
WASTE & RECYCLING COLLECTION
Trash and recycling collections resumed on Thursday, Sept. 12 and will run a day behind schedule through Saturday, Sept. 14:
- Trash and recycling collection for Friday, Sept. 13 location will occur on Saturday, Sept. 14
- Bagged debris and bundled branches should be placed next to resident's City trash cart on their scheduled collection day
NEW ORLEANS MOSQUITO, TERMITE AND RODENT CONTROL BOARD (NOMTRCB)
Due to heavy rainfall of Hurricane Francine, NOMTRCB asks that residents help reduce mosquito populations by removing standing water sites from their property. Mosquitos can lay their eggs in small amounts of water that can develop from an egg to adult in as little as seven days.
Residents can remove standing water sites from their property by regularly turning over water or emptying containers that are holding water.
How to Report Mosquito Issues:
Please report mosquito-related issues by the following methods:
Visit ready.nola.gov for updated information on Hurricane Francine response.
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